*Rant ahead! Apologies in advance!*
Who actually goes to the bank anymore?! Welp, my Dad does and it frustrates the hell out of me!
My parents had about 4 local banks they frequented. Closer to my mothers death, we reduced everything into 2 banks across the street from one another.
Before my mother passed she was very careful to ensure I had everything in place I needed to manage their bill, accounts, homes etc. When she passed I sent the requisite death certificate and changed all names and added my name as POA. Then again last year, I updated everything.
But there has ALWAYS been that one bank and that one person at that bank who refuses to get it right. And this year I had enough of it.
I have been to that bank for the past two years. With my Dad. And yet, it never gets done correctly. I simply need to obtain the tax form each year.
But this woman at this bank thinks I’m out to get my Dad or something. I swear I don’t know what it is. But she told me (again) last week I was all set up for the internet banking and could access forms there. When I attempted access I found I couldn’t! I wasn’t and called the internet banking line, they said it wasn’t approved by the branch.
Why is this local bank so difficult? Any other bank in the world you can do this shit on line. I have every possible piece of proof they could want and have physically been to bank.
Then I called the bank and literally ripped her a new one. I don’t generally get mad and scream but 3 years trying to get a simple tax document on time has pissed me off.
My father is older so I hate to make him do things he doesn’t have to do. But when I told him how rude this bank was – he ran over and did something entirely unexpected – he withdrew his largest account and brought me the check to manage elsewhere! He claims he stormed into the bank and yelled at the manager for not “listening to his boss!”
I’m not proud that I denigrated into anger, but 3 years of this woman I insinuating I was pulling one over on my Dad was all I could manage – and I guess he got the best of them anyway.
Of course we went back to the bank, once more, together. I politely handed her all the documentation while my father was sitting next to me. She repeatedly asked him if he was sure he wanted to make these changes and he finally got so frustrated he told her if she didn’t do it correctly he was taking out the rest of it! Even then, she remained impassive to his frustration.
Subsequently, we went to the bank across the street where we were able to get what we needed quite quickly – with the same documents. The people at the bank have known my family for years, and treated us like loyal customers – and me like a daughter who was caring for her father as he aged. What a difference. I tried to convince my Dad to move everything into the one bank!
But, that’s his decision ultimately. I like that my Dad feels he has control of his own finances and some responsibility at 83 years old. He’s worked hard for everything he’s got. I only need the ability to access for taxes and the trust we established, it’s not life-altering.
I am amazed how someone at a small local bank is so willing to lose business when retail banks are really starting to collapse. Especially when the bank directly across the street treats you as you would expect when you actually go into a bank!